Our service desk is the Single Point of Contact (SPOC) for all support inquiries that your employees have.
Our service includes breakdown and failure registration, technical coordination, hard- and software support, monitoring and documentation as well as user administration. All modules can be freely combined for your individual needs and expanded to 24/7 service.
The ITIL V3 Service policy guarantees an efficient and structured processing and monitoring of your tickets, including customer feedback. Our Service Desk team is not only capable of mastering all technical challenges with their vast knowledge but also posess the appropriate social skills for competent support. Customer focus is a mindset with each and every one of our employees.
In order to offer you an "around the clock" service at the highest level, our call centers are equipped with the latest technology. This includes a state of the art VoIP telephone system and a self-developed ITSM Tooling software.
Our service includes breakdown and failure registration, technical coordination, hard- and software support, monitoring and documentation as well as user administration. All modules can be freely combined for your individual needs and expanded to 24/7 service.
The ITIL V3 Service policy guarantees an efficient and structured processing and monitoring of your tickets, including customer feedback. Our Service Desk team is not only capable of mastering all technical challenges with their vast knowledge but also posess the appropriate social skills for competent support. Customer focus is a mindset with each and every one of our employees.
In order to offer you an "around the clock" service at the highest level, our call centers are equipped with the latest technology. This includes a state of the art VoIP telephone system and a self-developed ITSM Tooling software.
